Privacy Policy

1. Introduction

Retailpeer, Inc. ("Retailpeer," "we," "us," or "our") operates a peer-to-peer marketplace platform that connects retail space hosts with individuals and businesses seeking short-term retail space rentals (the "Platform"). This Privacy Policy describes:

• What personal information we collect and why
• How we use and share your information
• The choices you have regarding your information
• How we protect your data
• Your rights under applicable privacy laws

By using the Platform, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

Account Information

• Full name
• Email address
• Phone number
• Password (encrypted)
• Profile photo
• Date of birth

Identity Verification Information

• Government-issued identification documents (driver's license, passport, etc.)
• Social security number or tax identification number (where required)
• Biometric information (for verification purposes)

Payment Information

• Credit card or debit card information
• Bank account details (for payouts to hosts)
• Billing address
• Payment transaction history

Listing Information (Hosts)

• Property address and location details
• Photos and descriptions of spaces
• Pricing and availability information
• Amenities and features

Booking Information (Guests)

• Business name and description
• Products or services to be offered
• Booking dates and rental details
• Special requests or requirements

Communications

• Messages between hosts and guests
• Customer support inquiries and correspondence
• Reviews and ratings
• Survey responses and feedback

2.2 Information We Collect Automatically

When you access or use our Platform, we automatically collect certain information:

Device and Usage Information

• IP address
• Device type, model, and operating system
• Browser type and version
• Unique device identifiers
• Mobile network information
• Pages viewed and links clicked
• Time spent on pages
• Referring website or application

Location Information

• Precise geolocation data (with your permission)
• Approximate location based on IP address
• Location of listed properties

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences. This includes:

• Session cookies (temporary, deleted when you close your browser)
• Persistent cookies (remain until deleted or expire)
• Analytics cookies (track usage patterns)
• Advertising cookies (deliver targeted ads)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account)
• Identity verification services
• Payment processors
• Background check providers (where permitted)
• Public databases and records
• Marketing partners and data providers

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Provide and Improve Our Services

• Create and maintain your account
• Process bookings and facilitate rentals
• Process payments and payouts
• Enable communication between hosts and guests
• Display your profile and listings to other users
• Provide customer support
• Improve Platform functionality and user experience
• Develop new features and services

3.2 Safety and Security

• Verify your identity and prevent fraud
• Detect and prevent illegal activities or policy violations
• Conduct security investigations
• Monitor and analyze Platform security
• Protect the rights and property of Retailpeer and our users

3.3 Communications

• Send booking confirmations and updates
• Provide customer support responses
• Send administrative messages and notifications
• Deliver marketing communications (with your consent)
• Request reviews and feedback
• Notify you of changes to our policies or services

3.4 Personalization and Marketing

• Personalize your experience on the Platform
• Show you relevant listings and recommendations
• Deliver targeted advertising based on your interests
• Analyze user behavior and preferences
• Conduct market research and surveys

3.5 Legal Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and court orders
• Enforce our Terms of Service and policies
• Resolve disputes and collect debts

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

When you use the Platform, certain information is shared with other users:

• Public Profile: Your name, profile photo, and reviews are visible to all users
• Listings: Hosts' property information and photos are publicly visible
• Bookings: When you book a space, your information is shared with the host, and vice versa
• Messages: Communications between hosts and guests are visible to both parties

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, etc.)
• Cloud hosting providers
• Email and communication services
• Customer support tools
• Analytics and data analysis services
• Marketing and advertising platforms
• Identity verification services
• Background check providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 For Legal Reasons

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Protect the rights, property, or safety of Retailpeer, our users, or the public
• Enforce our Terms of Service and other agreements
• Detect, prevent, or address fraud, security, or technical issues
• Respond to government requests or investigations

4.4 Business Transfers

If Retailpeer is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so, such as when you connect your account to social media platforms or authorize data sharing with partners.

5. Your Privacy Rights and Choices

5.1 Access and Update Your Information

You can access and update most of your personal information through your account settings. You have the right to:

• View and edit your profile information
• Update your email address and contact details
• Manage your payment methods
• View your booking history and messages
• Update your listing information (hosts)

5.2 Delete Your Account

You may delete your account at any time by contacting customer support. When you delete your account:

• Your profile will be deactivated and no longer visible to other users
• Your listings will be removed (hosts)
• You will no longer receive marketing communications
• Some information may be retained for legal, security, or business purposes

5.3 Marketing Communications

You can opt out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your notification preferences in account settings
• Contacting customer support

Note: You will still receive essential transactional emails (booking confirmations, payment receipts, etc.)

5.4 Cookie Preferences

You can manage your cookie preferences through:

• Your browser settings (block or delete cookies)
• Our cookie preference center (when available)
• Third-party opt-out tools for advertising cookies

5.5 Location Data

You can control location data collection through your device settings. Disabling location services may limit certain Platform features, such as finding nearby spaces.

5.6 Additional Rights Under Privacy Laws

Depending on your location, you may have additional rights, including:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your information for certain purposes
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@retailpeer.com. We will respond to your request within the timeframe required by applicable law.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and password requirements
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Monitoring for unauthorized access or suspicious activity
• Incident response procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

If you believe your account has been compromised, please contact us immediately at security@retailpeer.com.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax, accounting, etc.)
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security
• Improve our services through analysis

When you delete your account, we will delete or anonymize your information within a reasonable timeframe, except where we are required or permitted to retain it by law. Some information may remain in backup systems for a limited period.

Typical retention periods include:

• Account information: Duration of account + 7 years
• Transaction records: 7 years (tax and financial regulations)
• Communications: 3 years after last activity
• Marketing data: Until consent is withdrawn + 2 years

8. International Data Transfers

Retailpeer operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer information internationally, we use appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification under approved frameworks (e.g., EU-U.S. Data Privacy Framework)
• Other legally approved transfer mechanisms

By using our Platform, you consent to the transfer of your information to countries outside your country of residence, including the United States.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are under 18, you may not create an account or use our services.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at privacy@retailpeer.com.

10. Third-Party Links and Services

Our Platform may contain links to third-party websites, services, or applications that are not operated by Retailpeer. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services you access through our Platform. Our inclusion of links does not constitute an endorsement of those services.

11. State-Specific Privacy Rights

11.1 California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of personal information collected, used, disclosed, or sold
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Limit: Limit the use of sensitive personal information
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

Do Not Sell or Share My Personal Information: We do not sell your personal information in the traditional sense. However, we may share data with advertising partners, which could be considered a "sale" or "sharing" under California law. You can opt out by emailing privacy@retailpeer.com.

11.2 Virginia, Colorado, Connecticut, and Utah Residents

If you reside in Virginia, Colorado, Connecticut, or Utah, you have similar rights under your state's privacy laws, including rights to access, delete, correct, and opt out of certain data processing activities.

11.3 European Union and UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes consent, contractual necessity, legal obligations, and legitimate interests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Email notification to your registered email address
• Prominent notice on the Platform
• In-app notifications

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically.

Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using our services and delete your account.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within the timeframes required by applicable law, typically within 30-45 days.