Retailpeer's platform connects brands with existing, fully functional retail stores and business spaces to test, launch, showcase and sell their products—by the day, week, month, season, or year—without the financial burden or long-term commitment of operating a whole new retail store. Brands can test and launch their products in desirable and high-visibility areas for a fraction of the cost of opening a full retail store, while Hosts can make extra income from underutilized or unused spaces in their existing retail storefronts. A win-win situation.

Trust & Safety

Creating a secure, trustworthy marketplace where hosts and guests can connect with confidence. Your safety and peace of mind are our top priorities.

How We Keep You Safe

Multiple layers of protection designed to create a trusted community

Identity Verification

All users undergo identity verification to ensure a trusted community of legitimate hosts and guests.

Review System

Our transparent review system helps you make informed decisions based on real experiences from our community.

Secure Payments

All payments are processed through secure, encrypted channels. We never share your financial information.

Host Guarantee

Hosts are protected against property damage with our host guarantee program for eligible bookings.

Secure Messaging

All communication happens through our platform, protecting your privacy and creating a record of all interactions.

24/7 Monitoring

Our trust and safety team monitors the platform around the clock to identify and address potential issues.

Guest Safety Guidelines

Best practices to ensure a safe and successful rental experience

Before You Book

Read the entire listing carefully, including photos, description, amenities, and rules
Check the host's profile, reviews, and response rate
Ask questions through our messaging system before booking
Verify the location and accessibility of the space
Review cancellation policies and understand the terms

During Your Rental

Document the condition of the space with photos when you arrive
Follow all rules and guidelines set by the host
Report any issues or discrepancies immediately
Keep all communication within the Retailpeer platform
Treat the space with respect and care

After Your Booking

Leave an honest review about your experience
Report any concerns to our trust and safety team
Return the space in the condition you found it
Complete any required checkout procedures

Host Safety Guidelines

Protect your space and maintain a safe hosting experience

Creating Your Listing

Use accurate, recent photos that represent your space honestly
Provide detailed and truthful descriptions
Set clear rules and expectations for guests
Specify any restrictions or requirements upfront
Update your listing regularly to keep information current

Screening Guests

Review guest profiles and their business descriptions carefully
Ask questions about their intended use of the space
Check guest reviews and ratings from other hosts
Trust your instincts - decline requests if something feels wrong
Require guests to provide detailed business information

During the Rental

Maintain clear communication with guests
Be responsive to messages and concerns
Document the condition of your space before and after
Report any violations of your rules or platform policies
Keep interactions professional and respectful

Prohibited Activities

The following activities are strictly prohibited on our platform

Fraudulent listings or misrepresentation of spaces
Illegal activities or products
Discrimination of any kind
Harassment, threats, or abusive behavior
Attempting to circumvent platform fees
Sharing personal contact information to avoid fees
Subletting or transferring bookings without authorization
Creating duplicate accounts or fake profiles
Posting spam, inappropriate content, or offensive material
Violating intellectual property rights

Consequences of Violations

Violations of our community standards may result in warnings, account suspension, or permanent removal from the platform. Serious violations may be reported to law enforcement authorities. We investigate all reported incidents and take appropriate action to maintain a safe community.

Privacy & Data Security

We take your privacy seriously. Your personal information is encrypted and protected using industry-standard security measures. We never share your data with third parties without your consent.

All payment information is processed through secure, PCI-compliant payment processors. We never store your full credit card details on our servers.

Communication between hosts and guests happens through our platform, keeping your contact information private until you choose to share it.

Your Data Rights

You have the right to access, update, or delete your personal data at any time. Contact our support team for assistance with data requests.

Secure Communications

All messages and transactions are encrypted and monitored for suspicious activity to protect both hosts and guests.

Payment Protection

Payments are held securely until bookings are confirmed and completed, providing protection for both parties.

Report Safety Concerns

If you encounter any safety issues, suspicious activity, or violations of our community guidelines, please report them immediately. Our trust and safety team is available 24/7 to assist you.

In-App Reporting

Report directly from listings, profiles, or messages

Safety Center

Visit our safety center for detailed reporting options

Emergency Support

24/7 emergency line for urgent safety concerns